Shipping & Returns

SHIPPING POLICY

We are shipping baked goods that have no preservatives.  This means that if you ship ground, we cannot guarantee our baked goods' condition upon arrival.  Overnight and second day shipping will be the best options to keep the product as fresh as possible. 

We cannot be responsible for staleness/spoilage due to courier shipping delays, or if the recipient is not at the delivery location to receive the shipment.

RETURN & EXCHANGE POLICY

Return Policy

Last updated May 27th, 2022

In the unlikely event that you are not happy with your Rustic Apron Bakery goods, please let us know about the problem within two days and then have the uneaten portion of your dessert postmarked within two business days of receiving your RMA number. Full or partial refunds and store credit are decided on a case-by-case basis, but our goal is always to have you leave happy. We are not able to offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!

Returns

All returns must be postmarked within 48 hours of receipt date of your Return Merchandise Authorization (RMA) Number. All returned items must be in new and unused condition, with all original packaging and labels attached. For quality issues, please advise us of this during the process listed below. 

 

Return Process

To return an item, please email customer service at ahaenterprise@outlook.com, or submit the contact form on the Contact Us page on www.rusticapronbakery.com/contact to obtain a Return Merchandise Authorization (RMA) Number. After receiving an RMA number, place the item securely in its original packaging and the return form provided by customer service during the process, and mail your return to the address given by customer service. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

Refunds

After receiving your return, we will inspect the condition of your item. We will then advise you of the outcome of the investigation. If approved, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1 – 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

Exceptions

The following items cannot be returned or exchanged:

Sale Items

Limited Time Items

Charity Items

Custom Orders

Discontinued Items

 

For defective or damaged products, please email customer service at ahaenterprise@outlook.com, or submit the contact form on the Contact Us page on www.rusticapronbakery.com.

Please note: sale items are FINAL SALE and cannot be returned.

 

Questions?

If you have any questions concerning our return policy, please email customer service at ahaenterprise@outlook.com, or submit the contact form on the Contact Us page on www.rusticapronbakery.com.